FREQUENTLY ASKED QUESTIONS
Lazy Owl may not have an API connection to channel managers however Hosts can list their website link and contact number to their listing and let guests book direct when purchasing any of Lazy Owl Premium Packages. If a Host receives a new booking from a Guest on Lazy Owl they will be Charged 0% Commission and will be able to block their dates on their channel manager. Once they have blocked their dates they will then be able to label their booking as Lazy Owl in their channel manger so they know where their booking has been received from. If the Host synchronises their calendar with Lazy Owl using ICS or ICAL this will block their dates for their booking. If a Host sets their listing to (Manually Accept New Bookings) they will need to accept any new bookings with guests before any new bookings are accepted. The benefit of using Lazy Owl is that Hosts will pay 0% commission on their bookings unlike the monthly cost of a channel manager and Lazy Owl can also work out more cost effective than using the Hosts own card payment merchant with Lazy Owl offering 0% commission. If a host wants to change their night prices in their channel manager this will not change their prices on Lazy Owl however they will be able to change their night prices on each listing that the Host has listed on Lazy Owl within minutes. If the Host is unsure they can watch the Lazy Owl (how to set up your calendar video). Hosts can make on average an extra 8% profit per booking working with Lazy Owl to other (OTA’S) online travel agents or booking channels…
Featured Listings, Premium Packages and Service Fees:
Please be aware that featured listings, premium packages and service fee’s cannot be refunded, therefore a strict no-refund policy applies.
Cancellation Policy:
In the event of a booking being canceled by either the host or the guest, a free cancellation is available up to 60 days before arrival. We understand the importance of timely refunds, and all eligible refunds will be processed and disbursed within 10 working days from the date of the canceled booking. Cancellations can only be made 60 days prior to the arranged check in dates, any cancellations within in the 60 day period will not be a legible of any refund. Payments will still be made to the host in these circumstances. If a Hosts cancels in the 60 day period a full refund will be made to the guest and the host will be liable for a 10% cancellation fee. If booking with a Grade A Host please revert to the Grade A Host bookings terms and conditions. Lazy Owl will not be legible of any refund booked with a Grade A Host.
Additional Information:
To ensure a clear and transparent refund process, we have included some important points that complement our standard refund procedures:
Child Privacy: Our website is designed for adult users, and we do not intentionally collect any Personal Information from individuals under the age of [insert minimum age based on applicable GDPR provisions, e.g., 13 or 16 depending on the specific EU member]. If you are a parent or legal guardian and suspect that your minor child has provided us with any Personal Information, please contact us at [insert link] for further assistance.
External Links: Our website may include links to other websites or services. Please be aware that we do not have control over the information collected or provided by these third-party websites. We strongly recommend that you carefully review the privacy policies or statements of any external websites you visit.
Privacy Policy Updates:
We may periodically update our Privacy Policy to reflect changes, enhancements, or expansions to our services. In the event of substantial changes, the updated Privacy Policy will be posted on this page, accompanied by a “Last Updated” effective date for the revisions. We encourage you to check this page regularly for updates and modifications to the Privacy Policy every time you visit our website.
Contact Information: Should you have any inquiries or wish to exercise your privacy preferences, please do not hesitate to reach out to us. You can contact us at https://lazyowl.co.uk/contact-us/ or through the following contact details:
They have a 3 day notice to book is this something they can implement?
I answered by saying as it’s manual they can reject and message the guest with alternative dates but can we do a notice period for bookings?
Answer
By selecting Manually Accept New Bookings on the Hosts listing this will allow the guest to check their dates before accepting their new bookings and will still avoid anybody booking their property instantly.
However we do have this option available when creating a listing.
Your Host would simply just add the amount of days notice they require before accepting any bookings.
We’re looking into creating either regional social media accounts for each regional manager to run or potentially making access to our current facebook account. If you have any thoughts please let us know?
If you require banners please let us know the sizes and purposes so we can get these arranged for you.
As we’re a new company we don’t recommend anyone setting up any social media accounts under the name of Lazy Owl without speaking to us first.